· Case Study / Brand Protection

Dismantling a counterfeit ring across 12 marketplaces

Premium GCC fragrance house · GCC · APAC · EU · 9-month engagement

12
marketplaces cleared
190 → 0
active counterfeit storefronts
−71%
fake-product customer complaints

A premium GCC fragrance house with a heritage portfolio and a fast-growing modern line was haemorrhaging margin to a sophisticated counterfeit network operating simultaneously across twelve global and regional marketplaces. Test buys revealed packaging close enough to deceive even loyal customers, with refilled bottles, cloned holograms and fabricated certificates of authenticity. Customer-care complaint volumes were rising, premium retailers were threatening to delist over channel conflict, and the brand was unable to launch a planned direct-to-consumer expansion until the noise was cleared. ZhenyYET was engaged for a nine-month dismantlement programme. We began by mapping the full counterfeit footprint across marketplaces, social commerce surfaces, classifieds and standalone infringing sites, then clustered storefronts into operator networks using shipping addresses, payout accounts, image fingerprints and listing-language signatures. The clustering exposed that one hundred and ninety apparently independent storefronts traced back to fewer than fifteen actual operators, two of which were responsible for the majority of premium-tier counterfeits. Enforcement was sequenced for maximum disruption: highest-volume listings were taken down through native marketplace escalations supported by a litigation-grade evidence pack, payment processors were notified to freeze settlements, and parallel notices were filed with customs authorities in three transit hubs to interdict shipments before they reached customers. Two operators received cease-and-desist letters that escalated into negotiated settlements; a third was referred to local law enforcement after controlled test buys produced criminal-grade evidence. Throughout the programme we worked alongside the brand's commercial team to harden authorised channels, certify resellers and roll out a tamper-evident packaging redesign that materially raised the cost of counterfeiting. By the end of the engagement, one thousand eight hundred and sixty rogue listings had been permanently removed, repeat-offender re-listing dropped to under three percent, customer-care fake-product complaints fell by seventy-one percent, and the brand confidently launched its direct-to-consumer channel into two new markets.

“We had tried three vendors before. ZhenyYET was the first to show us the operators behind the storefronts and actually shut them down.”
— Chief Commercial Officer · GCC Fragrance House

· Engagement at a glance

Category
Brand Protection
Client
Premium GCC fragrance house
Region
GCC · APAC · EU
Duration
9-month engagement
Headline metric
1,860 rogue listings removed
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